Terms and Conditions of Temporary Holiday Accommodation at Kookawood
these are standard and have been reccommended and copied from stayz booking website for property owners ( some of the wording and fees have been changed from the original document to suit our property )
Booking means the period for which you have paid to stay at the Property.
Property means 271 Martins Road Rydal 2790 NSW ( KOOKAWOOD ) and all its fixtures, fittings and equipment.
Management means the owners and managers of the Property.
"Guests / Tenants" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Confirmation of this booking constitutes complete and total acceptance of these Terms and Conditions as mentioned on your booking confirmation.
3. CHECK IN/ OUT
Check-in time is not before 3 pm on the arrival date and check out time is not later than 10 am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply (please enquire).
You must provide a contact address and mobile contact number when you confirm the booking.
Check-in/check-out and key collection/return and directions to the property will be sent to you on confirmation of the booking :-
A minimum deposit of 50% or full amount
(depending on duration of stay and time of booking - specific requirements will be sent with confirmation email),
payment must be received within 24 hrs of confirmation being sent by us
If a payment is mot made within the required time period after the Booking is taken by Management the confirmation will be made void and another enquiry will be required by the guest to ensure dates are still available.
We will not be held responsible if dates are not available and another booking taken after this 24 hr period
Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received on arrival date if we are able to meet you at checkin
or a week prior to arrival date if we cannot be there on the date of checkin
(specific details for your booking will be given to you on confirmation email ).
Payments of the amount due must be received in Australian $net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment via our bank account a week prior to arrival date .
Personal cheques will be accepted if received at least 30 days prior to arrival.
5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately on 0418105543
changes by email will not be accepted (sometimes they go missing and we do not receive them)
The sooner we receive your cancellation the easier it is to get a replacement booking
– which means you may only be charged $100 admin/ relisting fees ( see full details below )
If a booking is cancelled or dates changed up to 21 days prior to check in date -
Deposit of 50% - is non refundable. ( Sorry no exceptions )
to road, weather or transport conditions, electrical, gas outages,sickness or any
other event outside of its direct control. This also includes personal
issues experienced by the tenant. ( sorry no execptions)
Should you be eligible for a refund of the balance it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY / CLEANING BOND – $200
if the house is not left similar to the state it was at checkin with dishes washed and put away / furniture and household items replaced to their original positions etc... a minimum cleaning fee of $50 or more depending on the amount of time it takes for additional cleaning will apply and will be deducted from the bond and any remaining balance will be paid to your account after departure and property inspection.
Smoking is not permitted inside - a deodorising fee of $150 will be charged if smoke is detected.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) will inform you immediately - any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS - EXTRA PERSONS ( VISITORS )
Either Parties and Functions are strictly prohibited. – if you plan on having any visitors other than those confirmed on your booking you must get permission from us prior to your arrival giving number of guests and ages of any children.
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure.
11. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning
occupancy, property, health, safety and quiet enjoyment of the Property .
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately
Management will recover costs from you if repairs or replacement of damaged item/s are required.
Only the guests nominated and agreed in the Booking may stay in the Property over night.
Before departure, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge,removal of excessive rubbish etc.
The property should be vacated on time .
Smoking is not permitted inside the Property
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.